Marketplace FAQs: Pricing, Plans, Payment, and More for Artisans

Immibrand has four plans designed to scale with you:

1. Phase 1 (Free Plan): 20 products, 10% platform fee.
2. Phase 2 ($9/month): 50 products, 9% platform fee.
3. Phase 3 ($69/month): 500 products, 8% platform fee, enhanced features.
4. Phase 4 ($99/month): 1000 products, 7% platform fee, and a full WooCommerce website with hosting.

The platform fee covers hosting, site maintenance, and transaction processing.

It doesn’t cover shipping or taxes, which remain your responsibility. The fee allows Immibrand to keep everything running smoothly and ensures that the platform stays secure and user-friendly.

Yes! You can switch plans once per month, whenever your needs change. However, please note that Phase 4 cancellations require a 45-day notice to avoid your website going down if you’re migrating elsewhere.

Immibrand uses Stripe Connect for payment processing, which means your sales are automatically calculated, and your earnings are deposited into your bank account every 7 days.

Yes, you can create coupons and discounts specific to your store, which is a great way to incentivize sales and attract customers.

Immibrand accepts all major credit cards (Visa, Mastercard, AMEX), as well as Apple Pay and Google Pay.

Yes! You can sell e-books, print downloads, and PDFs. However, the product must be a final, usable product, not templates or digital designs meant for resale.

Nope. Immibrand does not charge any additional transaction fees beyond the platform fee. You only pay the platform fee when you make a sale.

Services are not directly listed on the platform, but you can build rapport with your audience and offer custom services as part of your brand. Just note that services are not a core part of the Immibrand platform outside a comment box for shoppers at checkout.

Yes! The interface is intuitive, and I provide tutorials to guide you through the process of setting up and optimizing your storefront. It’s designed to be as simple as possible, with all the tools you need to succeed.

Immibrand’s platform is designed to help you curate your collection thoughtfully. The encouragement is starting with your best-selling or most unique products.

Focus on quality, not quantity. This also ties into my philosophy of encouraging growth in a mindful way, rather than overwhelming your audience with too many options from the start.

Absolutely! You can personalize your storefront and product descriptions to match your brand’s identity. I’ll also share best practices for optimizing your listings and growing your brand on Immibrand.

The product limit isn’t just about restricting your listings—it’s about encouraging you to focus on your best products and build an intentional, curated storefront. It also helps prevent the platform from being overwhelmed by bad actors and spammy listings, ensuring a better shopping experience for all and an environment that nurtures your brand.

While Immibrand provides built-in marketing tools to help you gain visibility, it emphasizes organic growth. The goal is to help you reach an engaged community that supports your brand, and from there, you can direct traffic to your own website or beyond Immibrand as your business scales.

If you’re on a higher plan and hit your product limit, you can expand your listings by upgrading to the next tier. But the goal is not just to sell more—it’s to grow your brand more meaningfully and sustainably.

I don’t want to create a race to list endless products but rather to build authentic connections with your customers. Consistently selling out your limit is also a great metric to decide when to upgrade and reliably grow as a brand.

Phase 1 (Free Plan): Community support via Discord.
Phase 2 ($9/month): Discord community support, plus email and chat support during business hours (EST).
Phase 4 ($99/month): All of the above, plus video support and quarterly check-ins.

If you notice a violation of Immibrand’s policies, you can report it, and I’ll review and mediate the situation. I’m committed to maintaining a fair and ethical marketplace.

You can message support directly from your storefront dashboard. I’m here to help, whether it’s a technical issue or a question about growing your brand.

There are no refunds from Phase 1 to Phase 3 plans, as the Free plan lets you try the platform risk-free. However, the Phase 4 plan has a 30-day money-back guarantee, no questions asked.

Yes, before you can list your products, you’ll need to agree to Immibrand’s terms and conditions. It’s all about making sure you understand the platform’s policies and your responsibilities as a seller.

You retain full rights to your work as long as it’s your original creation. Immibrand is not liable for facilitating the sale of any items that infringe on intellectual property rights. If a copyright claim arises, Immibrand reserves the right to take action, including removing the listing or suspending the seller’s account.

Immibrand reserves the right to suspend or terminate accounts that violate platform policies. Specific terms regarding suspensions and terminations are outlined in the legal agreement. Always make sure to comply with the rules to avoid any issues.